Privacy policy

This Privacy Policy describes how https://www.sheygo.com(the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. This Privacy Policy applies to all products of SheyGo, including the SheyGo website, iOS applications, Android applications, and all activities related to our services.

Last Updated: May 7, 2023.

If you have any questions, opinions, or suggestions, please contact us using the following methods:

Email: no-reply.sheyhanfu@outlook.com

 

This policy will help you understand the following:

1. How we collect and use your user information
2. How we use cookies and similar technologies
3. How we share, transfer, and disclose user information
4. How we protect user information
5. Your rights
6. How we handle children's personal information
7. How user information is stored and transferred globally
8. How this policy is updated
9. How to contact us

SheyGo understands the importance of personal information to you and will do its best to ensure the security and reliability of your personal information. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: the principle of consistency between rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, SheyGo promises that we will adopt corresponding security measures to protect your personal information according to industry standards.

Please read and understand this Privacy Policy carefully before using our products or services.

 

1. How we collect and use your personal information

Personal information refers to various information recorded electronically or through other means that can identify a specific individual or reflect specific activities of a specific individual when used alone or in combination with other information. SheyGo will only collect and use your personal information for the following purposes as stated in this policy.

(1) Registering as a SheyGo user

To complete account creation, you may need to provide the following information to SheyGo: your mobile phone number, email address, created username, and password. During the registration process or after completing account creation, if you provide the following additional information, it will help us provide you with better services and experiences: your name, date of birth, gender, residence, and occupation. If you do not provide this information, it will not affect the basic functions of using SheyGo products and services.

(2) Purchasing and delivering products or services

If you purchase SheyGo products or services from us, to facilitate the smooth completion of the transaction, you need to provide the following information: your name, phone number, email address, mailing address, ID number, bank card number, etc., which are required to generate orders. If you do not provide this information, you will not be able to purchase SheyGo products and services.

(3) Improving the quality of our services

To improve your service experience and service quality, prevent risks, or recommend better or more suitable services for you, we will collect the information you provide when contacting our customer service team, the questionnaire responses you send to us when participating in surveys, and the category and method of service you use, as well as your actions when using the service.

(4) Providing you with information and advertisements of interest

Unless prohibited by applicable laws, we will provide you with information or advertisements that you may be interested in through the contact information you provide. If you do not wish to receive such information, you can unsubscribe using the method provided in the information. Our website and app will not provide personalized displays.

(5) Providing job position information

You can submit your resume information to us through the website. If you agree, we may collect the following information to communicate with you about job opportunities and specific positions related to SheyGo: education background and work experience data.

(6) Protecting national, public interests, and your and others' interests

You fully understand that we have the right to collect and use your personal information without seeking your authorization or consent in the following situations:

• Related to national security and national defense security;
• Related to public safety, public health, and major public interests;
• Related to criminal investigation, prosecution, trial, and enforcement of judgments;
• Necessary for safeguarding the major legitimate rights and interests of you or other individuals, but it is difficult to obtain your consent;
• The collected personal information is made public by you yourself;
• Collected from legally publicly disclosed information, such as legal news reports, government information disclosures, etc.;
• Necessary for signing contracts at your request;
• Necessary for ensuring the safe and stable operation of the provided products and/or services, such as discovering and dealing with faults of products and/or services;
• Necessary for legitimate news reporting;
• Necessary for academic research institutions to conduct statistics or academic research based on public interests and provide academic research or description results to the outside world after de-identification;
• Related to our fulfillment of obligations stipulated by laws and regulations;
• Other circumstances stipulated by laws and regulations.

Your personal information may contain sensitive personal information, such as your race, religious beliefs, personal health status, sexual orientation, etc. When you use our products or services, you may upload or publish such sensitive information in public channels. Please handle such sensitive personal information with caution. The information you provide above will be continuously authorized for use during your use of SheyGo products and services. When you cancel your account, we will stop using and delete the above information. If the retention time of information is required by laws and regulations, we will comply with the requirements of laws and regulations.

We guarantee that we will de-identify or anonymize the collected user information according to law. Information that cannot identify a natural person's identity independently or in combination with other information does not belong to personal information in the legal sense. If we identify your personal identity by combining non-personal information with other information or using it in conjunction with your personal information, we will process and protect such information as your personal information according to this Privacy Policy during the combined use. The above information will be stored in the territory of the People's Republic of China. If cross-border transmission is required, we will conduct security assessments as required by laws and regulations. When we want to use information for other purposes not stated in this policy, we will seek your consent in advance. When we want to use information collected for specific purposes for other purposes, we will seek your consent in advance.

 

2. How we use Cookies and Similar Technologies

(1) Cookies

To ensure the normal operation of the website, we store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of Cookies, the website can verify your identity, ensure the security of data and services, store your preferences, or data in the shopping cart, and provide you with better products and services. We will not use Cookies for any purposes other than those stated in this policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies stored on your computer, and most web browsers have features to block Cookies. However, if you do so, you will need to manually change user settings every time you visit our website. For more information on how to change browser settings, please visit the introduction page of each browser's official website.

(2) Cookies-like Technologies

In addition to Cookies, we may also use website beacons, pixel tags, and other similar technologies on the website. For example, the emails we send to you may contain click URLs linking to content on our website. If you click on this link, we will track this click to help us understand your preferences for products or services and improve customer service. Website beacons are usually transparent images embedded in websites or emails. With the help of pixel tags in emails, we can know whether the email has been opened. If you do not want your activities to be tracked in this way, do not click on images or text links in emails or unsubscribe from our mailing list at any time.

 

3. How we share, transfer, and disclose user information

(1) Sharing

We will not share your personal information with any companies, organizations, or individuals outside SheyGo, except under the following circumstances:

• Sharing with explicit consent: With your explicit consent, we will share your personal information with other parties.
• We may share your personal information with external parties in accordance with legal requirements or mandatory requirements of government authorities.
• Sharing with our affiliated companies: Your personal information may be shared with our affiliated companies. We will only share necessary personal information and be bound by the purposes stated in this Privacy Policy. If affiliated companies need to change the processing purposes of personal information, they will seek your consent again.
• Sharing with authorized partners: Only to achieve the purposes stated in this policy, some of our services will be provided by authorized partners. We may share some of your personal information with partners to provide better customer service and user experience. For example, when you purchase our products online, we need to share your personal information with logistics service providers to arrange delivery or cooperate with partners to provide services. We will only share your personal information for legitimate, necessary, specific, and clear purposes and only share the personal information necessary to provide the service. Our partners have no right to use the shared personal information for any other purposes. We will sign strict confidentiality agreements with companies, organizations, and individuals that share personal information with us and require them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.
• Third-party SDK: To provide and optimize our services, our app may embed third-party SDKs. While these third-party SDKs work with us to provide you with more comprehensive services, they may collect your personal information. We will take necessary measures to control the collection and use of your personal information by such third-party SDKs to ensure the effective protection of your personal information.
  

(2) Transfer

We will not transfer your personal information to any companies, organizations, or individuals unless under the following circumstances:

• Transfer with explicit consent: With your explicit consent, we will transfer your personal information to other parties.
• In the event of a merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy; otherwise, we will require the company or organization to obtain your authorization again.

(3) Disclosure

We will only disclose your personal information under the following circumstances:

• With your explicit consent;
• Based on legal disclosure: In cases where it is required by law, legal proceedings, litigation, or mandatory requirements of government authorities, we may disclose your personal information.

(4) Exceptions to obtaining authorization consent for sharing, transferring, and disclosing information in advance

Please understand that according to laws, regulations, and relevant national standards, we do not need to obtain your authorization or consent for sharing, transferring, or disclosing your user information in the following situations:

• Directly related to national security and national defense security;
• Directly related to public safety, public health, and major public interests;
• Directly related to criminal investigation, prosecution, trial, and enforcement of judgments;
• Necessary to protect your or other individuals' major legitimate rights and interests but difficult to obtain your consent;
• Information made public by you yourself;
• Collected from legally publicized information, such as legal news reports, government information disclosure, and other channels.

 

4. How we protect user information

(1) We have implemented security measures in line with industry standards to protect the personal information you provide and prevent unauthorized access, public disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal information. For example, when exchanging data (such as credit card information) between your browser and the "Service," it is protected by SSL encryption; we also provide an HTTPS secure browsing mode on our website; we use encryption technology to ensure data confidentiality; we use trusted protection mechanisms to prevent malicious attacks on data; we have a dedicated department for personal information protection; we deploy access control mechanisms to ensure that only authorized personnel can access personal information, and we hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

(2) We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the duration required to achieve the purposes stated in this policy, unless an extension of the retention period is necessary or permitted by law.

(3) The internet is not an absolutely secure environment, and email, instant messaging, and communication with other SheyGo users are not encrypted. We strongly advise you not to send personal information through such means. Please use complex passwords, regularly change passwords, and do not disclose your account passwords and related personal information to others to help ensure the security of your account.

(4) The internet environment is not entirely secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or managerial protective facilities are compromised, leading to unauthorized access, public disclosure, tampering, or destruction of information, and causing damage to your legitimate rights and interests, we will assume corresponding legal responsibilities.

(5) In the event of a personal information security incident, we will inform you promptly in accordance with legal and regulatory requirements: the basic details and potential impact of the security incident, the measures we have taken or will take, advice on how to self-prevent and reduce risks, and remedial measures for you. We will inform you of the incident-related information via email, letter, phone call, push notification, or other means. If it is difficult to inform each individual whose personal information is involved, we will take reasonable and effective measures to publish an announcement. Additionally, we will proactively report the disposition of personal information security incidents to regulatory authorities as required.

 

 

5. Your rights

According to relevant laws, regulations, standards in China, as well as common practices in other countries and regions, we guarantee your rights to exercise the following with regard to your personal information:

(1) Access to Your Personal Information

You have the right to access your personal information in accordance with legal and regulatory requirements. If you wish to exercise your data access right, you can do so through the following methods:

Account Information - If you want to access or edit your personal profile information, payment information, change your password, add security information, close your account, etc., you can perform such operations by visiting the relevant pages in our website or app. However, for security and identity verification reasons or mandatory requirements of laws and regulations, you may not be able to modify the initial registration information provided during registration. If you are unable to access this personal information through the above methods, you can send an email to no-reply.sheyhanfu@outlook.comor contact us through the methods provided on the website or app.

(2) Correction of Your Personal Information

When you find errors in the personal information we process about you, you have the right to request us to make corrections. You can send an email to no-reply.sheyhanfu@outlook.comor contact us through the methods provided on the website or app.

(3) Deletion of Your Personal Information

In the following circumstances, you may request us to delete personal information:

• If our collection and use of personal information violate laws and regulations.
• If our processing of personal information violates agreements with you.

If we decide to respond to your deletion request, we will also notify other entities that have obtained your personal information from us and request them to delete it promptly, unless otherwise stipulated by laws and regulations or these entities have obtained your independent authorization. After deleting the relevant information, due to applicable laws and security technologies, we may not immediately delete the corresponding information from the backup system. We will securely store your personal information and further process and isolate it until the backup can be cleared or made anonymous.

(4) Changing the Scope of Your Authorized Consent

Each business function requires some basic personal information to be completed (see "Part One" of this policy). For the collection and use of additional personal information, you can give or withdraw your consent at any time.

You can do so by visiting the authorization page on our website or app. Once you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw consent will not affect the personal information processing carried out based on your previous consent.

If you do not wish to receive commercial advertisements sent by us, you can unsubscribe at any time through the method provided in the email or message.

(5) Cancellation of Personal Account

You may cancel the account you previously registered at any time by sending an email to no-reply.sheyhanfu@outlook.com. After canceling your account, we will stop providing products or services to you and, according to your request, delete your personal information, except as otherwise stipulated by laws and regulations.

(6) Restriction of Information System Automatic Decision-Making

In certain business functions, we may make decisions solely based on information systems, algorithms, and other non-human automatic decision-making mechanisms. If these decisions significantly affect your legitimate rights and interests, you have the right to request us to explain, and we will provide appropriate remedies.

(7) Responding to Your Requests

To ensure security, you may need to provide a written request or prove your identity in other ways. We may request you to verify your identity first before processing your request.

If you are dissatisfied, you can also file complaints or reports with regulatory authorities such as the Internet Information Office, the Telecommunications Bureau, the Public Security Bureau, and the Industry and Commerce Bureau.

For your reasonable requests, we generally do not charge a fee, but for multiple repeated requests beyond reasonable limits, we may charge a certain cost fee. We may refuse requests that are groundlessly repetitive, require excessive technical means (for example, the need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are otherwise impractical (for example, involving information stored on backup tapes).

According to legal and regulatory requirements, we will be unable to respond to your requests in the following circumstances:

• Directly related to national security and national defense security;
• Directly related to public safety, public health, and major public interests;
• Directly related to criminal investigation, prosecution, trial, and execution of judgments;
• There is sufficient evidence to show that you have subjective malice or abuse your rights;
• Responding to your requests will cause serious harm to your or other individuals' legitimate rights and interests;
• Necessary to protect your or other individuals' major legitimate rights and interests, but it is difficult to obtain your personal authorization;
• Involves trade secrets;
• Relevant to our compliance with legal and regulatory requirements.

 

6. How We Handle Children's Personal Information

We place great importance on the protection of children's personal information, and our products, websites, and services are primarily directed towards adults. Children should not create their user accounts without the consent of their parents or guardians. Although the definition of children varies according to local laws and customs, we consider anyone under the age of 14 as a child.

For cases where we collect children's user information with the consent of parents or guardians, we will only store, use, or publicly disclose this information when permitted by law, with explicit consent from parents or guardians, or when necessary to protect children. Otherwise, we will try to delete the relevant data as soon as possible.

Given the limitations of existing technology and business models, it is difficult for us to proactively identify children's personal information. If you find that we have collected children's personal information without your knowledge or without obtaining verifiable consent from a parent or guardian, you can contact us promptly, and we will endeavor to delete it upon discovery. If we discover such situations on our own, we will also promptly delete the information, except as required by law.

7. How User Personal Information is Transferred Globally

In principle, the personal information collected and generated within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China. We will only retain your user information for the period required for the purposes and uses described in this policy and the shortest period required by laws and regulations. Beyond the aforementioned retention period, we will delete your user information or anonymize it in accordance with applicable laws and regulations. There may be other requirements under applicable laws and regulations, or for public interest, scientific research, and other purposes, or with your separate authorization, that may require us to retain relevant data for a longer period.

As we provide products or services through resources and servers spread globally, this means that, with your authorized consent, your personal information may be transferred to jurisdictions outside your country/region of product or service use or may be accessed from these jurisdictions. We will conduct security assessments before making such transfers in accordance with legal and regulatory requirements.

Such jurisdictions may have different data protection laws, and some may not have relevant laws at all. In such cases, we will ensure that your personal information receives an equivalent level of protection within the territory of the People's Republic of China.

 

8. How This Policy is Updated

Our privacy policy may change, and we will post any changes on this page. For significant changes, we will also provide more prominent notifications. Significant changes referred to in this policy include, but are not limited to:

• Significant changes in our service model, such as the purpose of processing personal information, types of personal information processed, and methods of personal information use;
• Major changes in the main parties with whom personal information is shared, transferred, or publicly disclosed;
• Significant changes in your rights regarding personal information processing and how you exercise them; If you continue to use SheyGo's products and services after this policy is updated, it indicates that you have read, understood, and accepted the updated policy and are willing to be bound by it.

 

9. How to Contact Us

If you have any questions, opinions, or suggestions regarding this privacy policy, you can send an email to: no-reply.sheyhanfu@outlook.com. In general, we will respond within 30 days. Furthermore, you understand and acknowledge that we will be unable to respond to your requests in the following cases related to personal information:

• Directly related to national security and national defense security;
• Directly related to public safety, public health, and major public interests;
• Directly related to criminal investigation, prosecution, and trial;
• There is sufficient evidence to show that you have subjective malice or abuse your rights;
• Responding to your requests will cause serious harm to your or other individuals' legitimate rights and interests;
• Involves trade secrets;
• Other circumstances specified by laws and regulations.

If you are not satisfied with our response, especially if our personal information processing has harmed your legitimate rights and interests, you can also file complaints or reports with regulatory authorities such as the Internet Information Office, the Telecommunications Bureau, the Public Security Bureau, and the Industry and Commerce Bureau.

SheyGo is fully aware of the importance of personal information to you and will do its best to ensure the security and reliability of your personal information. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: the principle of consistency between rights and obligations, the principle of clear purposes, the principle of choice and consent, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, and the principle of openness and transparency. Additionally, SheyGo promises to take appropriate security measures to protect your personal information according to mature security standards.